Privacy Policy

Last updated: January 15, 2026

DATA CONTROLLER
ALPHA&CO BOUWMATERIALEN BV (BE 1028.386.674) operates this online store www.alphanco.be. We collect and process your personal data in accordance with the GDPR.

DATA COLLECTED
We collect: name, delivery/billing address, email, phone, purchase history, browsing data (cookies), payment information (processed by Shopify Payments).

USE OF DATA
Your data is used to: process your orders, manage deliveries and returns, contact you regarding your purchases, improve our services, and comply with our legal obligations (accounting, VAT).

DATA SHARING
Your data is shared with: Shopify Inc. (hosting and payment), carriers (delivery), and accounting services. We never sell your data to third parties.

YOUR GDPR RIGHTS
You have the right to access, rectify, erase, port, and object to the processing of your data. To exercise these rights, contact us at info@alphanco.be or 02 449 81 22.

DATA RETENTION
Order data: 10 years (Belgian accounting obligations). Browsing data: maximum 13 months (cookies). Customer account: until deletion requested.

SECURITY
Your data is stored on secure Shopify servers (Canada). Payments are SSL encrypted. We implement all necessary technical measures to protect your information.

COOKIES
We use essential cookies (cart, session) and analytical cookies (Google Analytics). You can refuse them via your browser settings.

COMPLAINTS
For any complaint regarding the processing of your data, contact the Belgian Data Protection Authority: www.autoriteprotectiondonnees.be

CONTACT
ALPHA&CO BOUWMATERIALEN BV
Ninoofsesteenweg 77-79, 1700 Dilbeek, Belgium
Email: info@alphanco.be
Phone: 02 449 81 22
Hours: Mon-Thu, Sat-Sun 7:00 AM - 6:30 PM (Closed Friday)